- Respond to customer request over telephone email and Website chats.
- Maintaining excellent levels of Quality, quantity and Customer satisfaction scores
- Escalate situations in an appropriate manner and and coordinate with supervisors towards resolution.
- Meet Productivity, Quality and sales targets consistently.
Good To Have
- Working knowledge of LAN / WAN /Basic Troubleshooting and Technical Issues.
- Networking Certifications.
- Any Degree/ Diploma.
- A neutral accent in English
- Excellent in Verbal and Written Skills in English
- Willingness to work in any shifts in a 24/7 environment.
- Computer / Laptop with Headset & Fast internet.
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