Walkin for Service Desk @ Allianz Technology, Trivandrum 19th Jan 2019
Requirements:
- Exp : 0- 1 yrs. of experience in Service Desk/ Technical Support (Voice)
- Maintenance of 75% first line fix rate
- Call, Incident, Request and Desktop Management through logging, escalation and resolution using Service Now and remote support tools
- Raising accurate tickets In the CRM Tool (Service Now)
- Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
- Incident management encompassing incidents assigned to other support teams
- Setting customer expectation by allocating an appropriate priority to an incident
- Must be a good team player
- Customer Centric
Technical Skills:
- Excellent written and verbal communication skills
- Provision of remote desktop support to all customers
- IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows 10, Windows 7 operating system
- Delivery of excellent customer service
- Support of Home Workers with experience of home routers/modems
- User account administration
- Airwatch / GOOD ( GFE ) VMware, WIFI
- MFD Support
- Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT
- Should have excellent probing and trouble shooting skills
Walk in Details :
- Date:19th Jan 2019 (Sat)
- Venue:Tejaswini Building
- Time: 09.30am-03.30pm
