Walk In: Service Desk – Allianz Technology

FresherTechnoparkWalk In

Walkin for Service Desk @ Allianz Technology, Trivandrum 19th Jan 2019


  • Exp : 0- 1 yrs. of experience in Service Desk/ Technical Support (Voice)
  • Maintenance of 75% first line fix rate
  • Call, Incident, Request and Desktop Management through logging, escalation and resolution using Service Now and remote support tools
  • Raising accurate tickets In the CRM Tool (Service Now)
  • Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
  • Incident management encompassing incidents assigned to other support teams
  • Setting customer expectation by allocating an appropriate priority to an incident
  • Must be a good team player
  • Customer Centric

Technical Skills:

  • Excellent written and verbal communication skills
  • Provision of remote desktop support to all customers
  • IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows 10, Windows 7 operating system
  • Delivery of excellent customer service
  • Support of Home Workers with experience of home routers/modems
  • User account administration
  • Airwatch / GOOD ( GFE ) VMware, WIFI
  • MFD Support
  • Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT
  • Should have excellent probing and trouble shooting skills

Walk in Details :

  • Date:19th Jan 2019 (Sat)
  • Venue:Tejaswini Building
  • Time: 09.30am-03.30pm

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