Walk In: Support Analyst – Binary Fountain

FresherTechnoparkWalk In

Brief description:

  • Support the acquisition of new customers by setting up and configuring various customer profiles and available features.
  • Utilize tools and techniques to give our product and Clients timely and quality service.
  • Should be able to review Business cases, to identify problems and propose recommendations/solutions and eventual contribution to L&D.
  • Provide input and assist the development and testing teams in performing requirements analysis to improve existing tools for tagging and customer management.
  • You are expected to be a Subject Matter Expert on our Product line ups.
  • Root Cause Analysis to be performed on various case studies which would be used for enhancing the client experience of using our product.
  • Co-ordinate and promote the effective functioning of problem management activities.
  • Contribute to the planning of application/infrastructure releases and configuration changes.
  • Take ownership on the Support tasks assigned.
  • Actively involve in implementation, backup and roll-back plans.
  • Engage in client quality checks and audits.
  • Follow proper reporting & escalation procedures as deemed necessary.

Preferred skills

  • Must have excellent written and oral communication skills. 
  • Must have Eye for Details over subject matters.
  • Must be highly organized and meticulous.
  • Customer Service knowledge.
  • Should possess good analytical skills.
  • Self-Motivated.
  • BCA/Bsc IT /Bsc -Computers Science/B Tech/MBA
  • Experience in Support Activities or related functions will be an added advantage.

Walk-in: 19th June 2019, Wednesday
Time: 9:00am – 11:30am /2:30pm – 4:00pm
Venue: Binary Fountain, L4, Ground Floor (Level -1), Tejaswini, Technopark Phase I, Trivandrum, Kerala 695581

*Freshers and experienced can attend.

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