Support Engineer : Monitoring (Job Code: 1986) – SCSOFT Technologies


Experience : 0 – 1 Year

Vacancy : 4

Qualification : B.Sc./M.Sc./ B. Tech / B.E

Location : Technopark, Trivandrum

Job Description :

24×7 monitoring service for clients as well as for SCSoft

Alerting & call support for client’s IT devices and their monitoring tools

Coordinate with the clients, internal team and the vendors

Work according to the ITIL incident management process

Perform monthly maintenance activities of the IT devices & Monitoring tools

Desired Candidate Profile

Ability to operate effectively in a team environment with both technical and non-technical team members

Ability to work in a self-directed manner and demonstrate initiative

Ability to demonstrate strong analytical, Problem Solving and multi-tasking skills

Good communication (both verbal and written) skills through Email/Skype/Phone

Ability to handle pressure and support multiple clients simultaneously

Should be able to build his/her technical skills in IT infrastructure domain within 6-12 months

Should be able to support and follow as per Standard Operating Procedures agreed with the respective clients

Good communication skills, basic knowledge on operating system and monitoring tools.

Company Profile

SCSoft Technologies Private Limited provides solutions globally in the following technology verticals:

1. Mass Transit

2. Managed IT Services

3. Financial Sector

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