Technical Support Executive Trainees – Phykon Solutions

  • Respond to customer request over telephone email and Website chats.
  • Maintaining excellent levels of Quality, quantity and Customer satisfaction scores
  • Escalate situations in an appropriate manner and and coordinate with supervisors towards resolution.
  • Meet Productivity, Quality and sales targets consistently.

Good To Have

  • Working knowledge of LAN / WAN /Basic Troubleshooting and Technical Issues.
  • Networking Certifications.

Preferred skills

Must Have

  • Any Degree/ Diploma.
  • A neutral accent in English
  • Excellent in Verbal and Written Skills in English
  • Willingness to work in any shifts in a 24/7 environment.
  • Computer / Laptop with Headset & Fast internet.

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